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Why is My account Locked ?

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  1. Post 1
    OTG Jio's Avatar
    OTG Jio
    First Post: Aug 2013
    Posts: 3
    I was at scoops . and it just said account banned . so i talked to my friends and they said wait a week for it to be unbanned . i waited , now it says its locked .. can u please unban it , my name was ' jovannilovezgir lz' please tel me what i did wrong. thank you
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  2. Post 2
    Rev Sevenfold's Avatar
    Rev Sevenfold
    First Post: Mar 2013
    Posts: 4,454
    check the email you used for that account
    and you can't post this situation on here
    email
    Support@Smallworlds.com
    Rev Sevenfold is online now
  3. Post 3
    OTG Jio's Avatar
    OTG Jio
    First Post: Aug 2013
    Posts: 3
    oh ok sorry
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  4. Post 4
    Ryan Hack the 3rd's Avatar
    Ryan Hack the 3rd
    First Post: Jun 2011
    Posts: 7,484
    Your account was probably investigated, or is being investigated, and you might be banned for a short time period or a permanent ban.
    Ryan Hack the 3rd is online now
  5. Post 5
    OTG Jio's Avatar
    OTG Jio
    First Post: Aug 2013
    Posts: 3
    what is an investigation? what did i do?
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  6. Post 6
    Ryan Hack the 3rd's Avatar
    Ryan Hack the 3rd
    First Post: Jun 2011
    Posts: 7,484
    Someone must have reported you for an issue, and Smallworlds are investigating the problem.
    Ryan Hack the 3rd is online now
  7. Post 7
    Sasha Martina's Avatar
    Sasha Martina
    First Post: Jun 2011
    Posts: 917
    Quote:
    what is an investigation? what did i do?
    I think it's because you got too many reports from players.
    Sasha Martina is online now
  8. Post 8
    Sunny Team-SW's Avatar
    Sunny Team-SW
    SmallWorlds Moderator
    First Post: Oct 2010
    Posts: 14,280
    When a player is banned, an email is sent to their email address with the reason for being banned. If they have a question/dispute about their ban, they need to email support at support@smallworlds.com and provide enough information so that it can be investigated.

    When a user is banned it is as a result of an action between the Player and Smallworlds, and should not be discussed on the forums.
    Sunny Team-SW is online now
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