Frequently Asked Questions

In this section, we answer your questions on everything from changing your password, to becoming a SmallWorlds helper.

What Kinds of Items are there in SmallWorlds?

There are three types of items you can buy in SmallWorlds: 1. Normal Items. These are regular items sold in everyday SmallWorlds shops, such as Mary's Antiques or Ace's Appliances. 2. Seasonal Items. Seasonal items are items which are released...

What Are Citizen Levels?

Citizen Levels Citizen Levels are the most important attribute your avatar has. They can be achieved by earning Citizen Points. How many Citizen Points make up a Citizen Level? 1 Citizen Level = 20 Citizen Points What will Citizen...

What is the Loyalty Challenge?

Each month you can win a new Loyalty Challenge prize, simply by completing four weekly challenges. You'll win the Loyalty Challenge item being offered for the calendar month in which you complete the final challenge.If you're Citizen Level 5...

What is XP?

XP stands for Experience Points. You can earn XP points by completing missions, playing games and doing other activities within SmallWorlds.  There are six different kinds of XP you can earn: • Explorer XP • Social XP • Artist XP...

What is SmallWorlds Time?

Whenever a country's local time changes, some users miss out on their Loyalty Challenge gems because they get the time mixed up.  So it's important to remember that SmallWorlds operates using its own time. SmallWorlds time is displayed at the...

How Do I Care For And Train My Pet?

All SmallWorlds citizens can adopt a pet for each of their avatars. You do not need to be a VIP. However, only VIP members can take their pet out of their home space and to other places. If you...

How Do I Change My Name, Password, or Email?

Changing personal details such as your account password or email address is easy! Simply click on your Account button at the top right of the top SmallWorlds menu. A panel will be displayed that shows all your account information and...