FAQs About VIP

VIP is a membership option which gives you access to exclusive items, wearables and spaces. VIP memberships can be bought with either SmallWorlds Gold or with real money.  Here are some answers to common questions about VIP membership.

I've clicked on a link to sign up for a VIP Club Membership but nothing is happening!

• The signup process opens in a new window or browser tab (depending upon the settings of your browser).
• You may have popup windows blocked or you may not be noticing the new window or tab opening.
• You can change the settings of your browser, or try a different browser if you have more than one installed.

I can't remember how long I signed up for. How can I find this out?

• When logged into Smallworlds click on Account (top right) - the expiry date of your VIP Club Membership will be clearly shown on this page

I got an email saying my VIP Club Membership has expired. I am sure this is wrong, what do I do?

• When logged into Smallworlds click on Account (top right) - the expiry date of your VIP Club Membership will be clearly shown on this page.

How Do I Remove VIP Options from my Avatar?

• After logging in, click on the small wrench in the top right corner of the box that your avatar is in. Continue to edit your avatar(face, hair, eyes, mouth, decals, glasses, clothing) until the VIP icon does not show on the page. Don't forget to check belts, necklaces, glasses etc as they are easily forgotten.

Why can't I see the option to purchase VIP using gold?

• If you do not currently have the minimum 1500 gold to purchase a month of VIP, the option to purchase with gold will not be visible to you.