Frequently Asked Questions

In this section, we answer your questions on everything from changing your password, to becoming a SmallWorlds helper.

What Kinds of Items are there in SmallWorlds?

There are three types of items you can buy in SmallWorlds: 1. Normal Items. These are regular items sold in everyday SmallWorlds shops, such as Mary's Antiques, Smallwear, or Modern Living. 2. Seasonal Items. Seasonal items are items which are...

What Are Citizen Levels?

Citizen Levels are the most important attribute your avatar has. They can be achieved by earning Citizen Points. How many Citizen Points make up a Citizen Level? 1 Citizen Level = 20 Citizen Points What will Citizen Levels give...

What is the Loyalty Challenge?

Each month you can win a new Loyalty Challenge prize, simply by completing four weekly challenges. You'll win the Loyalty Challenge item being offered for the calendar month in which you complete the final challenge.If you're Citizen Level 5...

What is XP?

XP stands for Experience Points. You earn XP by playing and doing things in SmallWorlds. Having high XP gives you access to more SmallWorlds missions and items, and you earn tokens each time you move up an XP Level!...

What is SmallWorlds Time?

Whenever a country's local time changes, some users miss out on their Loyalty Challenge gems because they get the time mixed up.  So it's important to remember that SmallWorlds operates using its own time. SmallWorlds time is displayed at the...

How Do I Care For And Train My Pet?

All SmallWorlds citizens can adopt a pet for each of their avatars. You do not need to be a VIP. However, only VIP members can take their pet out of their home space and to other places. If you...

How Do I Change My Name, Password, or Email?

Changing personal details such as your account password or email address is easy! Simply click on your Account button at the top right of the top SmallWorlds menu. A panel will be displayed that shows all your account information and...

SmallWorlds Gift Cards

Create a SmallWorlds Gift Card for Yourself or Send to a Friend! Have you ever wanted to ask for a SmallWorlds gift for Christmas or your birthday? Perhaps you've wished there was a way you could send a SmallWorlds gift...

SmallWorlds Gift Cards Terms and Conditions

1. Purchase of Gift Card(s). You must be thirteen (13) years of age or older to purchase a Gift Card. You warrant to us that you are such an individual. We may, in our sole discretion, prohibit the sale...